The Importance of Relationship Building & Project Transparency

October 28, 2019 Tom McHale 0 Comments
At Clarksville Construction, we promote continuous communication and project transparency

All too often, home remodeling contractors meet with potential customers, sell them on their services, prepare and execute a contract, take a deposit and then schedule a time to start the work.  Although this is all well and good, the follow-up communication between contractor and homeowner can get shifted into neutral, frustrating all parties involved.

At Clarksville Construction Services, this scenario is impossible. 

For us, establishing continual lines of communication with our customers is the key to building a strong customer-contractor relationship.  Our goal is not just to get your project done on time and on budget. It is to make you a customer for life, someone you can depend on for all your home improvement needs.  From roofing and basements to bathroom and kitchens.  And large additions, too.

As a Clarksville Construction Customer, you will have two continual points of contact: 

Your project manager and an administrative contact in our office.  In addition, you will have 24/7 access to all your contract documents, your project schedule and progress (including photos and a daily log) and much more through  our online project portal.  With your personal project account, you can take a vacation while we’re working on your project and login daily to see all the progress we’ve made.

There are many good reasons we’ve been in business for 20 years now: 

The quality of our work, our attention to detail, the professionalism of our team, and our commitment to the highest level of customer service.  However, our focus on communication and a transparent project model is something that sets Clarksville apart from other home remodeling contractors.

“Project transparency means communicating all the details clearly to our customers every day,” according to Clarksville Construction president Adam August. “This means that any changes to the contract, scope of work, material deliveries and so forth are communicated directly to the customer for their review and posted on their online account.”